August 24, 2021   |   Company News

We’re joining the Access family in APAC!

Letter from our Chief Executive, Roy Mellon…

On behalf of the Definitiv team, including our valued pet pals, we are excited to announce that we are joining The Access Group Family.

For those that know me, I am not the most formal person. I do prefer standing up, with my walking stick in tow, and speaking in front of a crowd rather than writing a letter. However, I wanted to take the time to reflect on the journey up until now and share with you what our plans are for the future.

Our journey so far…

My wife, Laura and I started what is now the Definitiv Group back in 2013. Leading up to starting the company, most of my work life had been in payroll, from processing pay runs within large corporations to externally supporting businesses with their payroll operations. In the back of my mind, I always knew there was a better way to do “payroll.”

A few months into running the company, I had this great idea to develop our own software that would streamline all touchpoints of the payroll process; time capturing, award interpretation, and even backpays.

I thought, seriously, how hard could it be to develop our own software? It turns out, it wasn’t as simple as I expected. The next three years were a massive learning curve as we prepared to launch Definitiv in the market. Did I expect it to take so long? No. Did I expect it to cost as much to build? Definitely not.

However, soon enough, October 2016 came along and we officially launched the Definitiv platform to our customers. Fast track nearly five years and never in our wildest dreams did we imagine it would reach the success that it has today.

In the last five years, we have achieved the following:

  • Onboarded 350 companies;
  • Grown to support 50,000 employees;
  • Processed $2.5 bn in payments annually;
  • Launched four mobile apps;
  • Launched Definitiv in five countries;
  • Released 150 updates; and
  • Released four additional and complementary modules

What was originally meant to be a payroll software has grown into a comprehensive people management solution helping our clients to better manage their workforce.

Today, we are here because of the people who have supported us; our customers, our partners, our suppliers, our employees and our greater network.

We are beyond grateful to our team for their commitment and hard work. Without our team, there would be no Definitiv and it is because of them that we were able to achieve the amazing statistics above.

To our customers, thank you for believing in our team and product to best serve your business and its people. Every single one of our customers is special to us and it’s important to acknowledge those customers who have been with us from day one. When I say day one, I mean those clients who were with us in 2013 and took the leap with us in 2016 onto the Definitiv platform. We are so lucky to have such loyal clients who have grown with us over the years.

With the support and feedback of all our clients, we have been continually evolving Definitiv to be a powerful workforce management and payroll platform that not only streamlines payroll and HR processes but also provides helpful analytics to drive business growth for our customers.

It has been a wonderful journey so far and I can’t wait to lead Definitiv into its next chapter with The Access Group (“Access”).

Now and the future…

I want to take this opportunity to reassure you that our team and management will not be changing. That’s right, you can’t get rid of us that easily.

I will continue to lead the Definitiv business as we grow our platform and expand across the Asia Pacific region.

With the support and backing of Access, we will have more resources to fast track the delivery of new sought-after features and enhancements, as well as have added capability to better support our customers and expanded network.

Over the coming months, we will be sharing some of our grand plans and we think you will all be excited for what is to come. However, for the time being, it is business as usual.

On behalf of the whole Definitiv team, we are delighted to welcome you all on board with us as we start our new journey with Access.

Yours Sincerely,




Roy Mellon

Managing Director – Definitiv